Consumers are entitled to a right of cancellation in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for a purpose that cannot be attributed to their commercial or independent professional activity:
Right of cancellation
You can cancel your contractual declaration within 14 days without giving reasons in writing (e.g. letter, fax, e-mail) or - if the goods are delivered to you before the deadline - by returning the goods. The period begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also not before fulfilment of our information obligations pursuant to Article 246 § 2 in conjunction with § 1 para. 1 and 2 EGBGB and our obligations pursuant to § 312g para. 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB. Timely dispatch of the cancellation or the goods is sufficient to comply with the cancellation period. The cancellation is to be sent to:
Georg Hagedorn
Im Huferfeld 10
40468 Düsseldorf
Germany
Phone: +49 (0) 5261-971 57 48
Fax: +49 (0) 211-429 98 53
E-mail: [email protected]
Consequences of cancellation
In the event of an effective cancellation, the services received by both parties must be returned and any benefits derived (e.g. interest) surrendered. If you are unable to return or surrender to us the goods or services received as well as benefits (e.g. benefits of use), or if you are unable to return or surrender them in part or only in a deteriorated condition, you must compensate us for the value. You only have to pay compensation for the deterioration of the item and for the use of the item if the use or deterioration is due to handling of the item that goes beyond checking the properties and functionality. Testing the properties and functionality" means testing and trying out the respective goods, as is possible and customary in a retail shop, for example. Goods that can be sent by parcel post are to be returned at our risk. You must bear the regular costs of returning the goods if the goods delivered correspond to those ordered and if the price of the goods to be returned does not exceed 40 euros or, if the price of the goods is higher, if you have not yet paid the consideration or a contractually agreed instalment at the time of cancellation. Otherwise the return shipment is free of charge for you. Items that cannot be sent by parcel post will be collected from you. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with the dispatch of your cancellation or the goods, for us with their receipt.
End of the cancellation policy
The right of cancellation does not apply to distance selling contracts
- for the delivery of goods which are manufactured according to customer specifications or which are clearly customised to personal requirements or which are not suitable for return due to their nature or which can spoil quickly or whose expiry date would be exceeded,
- for the delivery of audio or video recordings or software, provided that the seal on the delivered data carriers has been broken by the consumer,
- for the delivery of newspapers, magazines and periodicals, unless you have made your contractual declaration by telephone.